Online Banking Security Questions

When are Security Questions being added to my account?
Beginning in October 2013, we will be setting up the questions and will roll it out over the course of a few months.


Why are you doing this? Who requires this?

The addition of security questions provides an extra layer of authentication for the security of your account and ensures maximum protection for you and your assets.

In addition, it is federally required and regulated by the FFIEC (Federal Financial Institutions Examination Council). 


What is it? What does it entail?

Security questions are a set of pre-determined security questions that you will be able to choose from and answer.  You will be required to pick a minimum of four questions and answers.


What will trigger the questions?

Change in browsers, IP address, operating systems will prompt questions at random (whether computer is saved or not).


How many attempts do I have before I am locked out? What do I do if I am locked out?

After four consecutive unsuccessful attempts at login, your online access will be temporarily blocked. You will be able to unlock your account by contacting our Call Center at (800) 743-7228.


How do I lock myself out? Or what is considered an incorrect answer?

Selecting the incorrect answer, skipping a question, closing the browser, using the back button will cause an incorrect answer.


Is there a way to bypass these questions?

You will be given 2 options, either answer a security question or request a security code to be emailed to the email address on file.


When and on what portions of the site will I be prompted?

Initially, you will be prompted to set up your security questions. Then on occasion, you will be asked to answer one of your questions upon login. (In the future it will prompt based on transactions.)

Can I register more than 1 computer or device?
Yes.

We have a top-notch security
system in place to protect
your debit card. Notify us before
you travel to help prevent your
card from becoming blocked.

Arrowhead Credit Union © 2014 | P.O. Box 735 San Bernardino, CA 92402
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Federally insured by the National Credit Union Administration.
We do business in accordance with the Fair Housing Law.