Arrowhead Credit Union Doubles Document Processing Capacity

(News release from PR News Wire, August 20, 2007)

Credit Union Significantly Enhances Customer Service and
Market Responsiveness With Cardiff

Cardiff, a division of Autonomy Corporation and leading provider of intelligent document solutions, today announced that Arrowhead Credit Union is using Cardiff TeleForm to automate the processing of its hundreds and thousands of member and market research documents.

With more than 161,000 members and over one billion dollars in assets, Arrowhead suffered under the weight of manual processes surrounding its paper-based market research and member satisfaction surveys. The cost of outsourcing services such as data entry proved prohibitive to the company. With Cardiff, Arrowhead can now process twice the number of documents with superior accuracy, speed and efficiency. Formtran, a leading solutions provider and long-time Cardiff partner, implemented the TeleForm solution for Arrowhead.

"Arrowhead faced many data process challenges before Cardiff, including low productivity and high costs associated with the hiring of outside firms to process surveys," said Mike Stuhley, CEO of Formtran. "Using Cardiff TeleForm, we are able to meet Arrowhead's objectives by reducing the number of processing staff and providing bottom-line savings that offset the cost of the solution over time."

"The Cardiff user interface is easy to understand, easy to use, and saves everyone at Arrowhead a lot time," said Michelle Fisher, marketing project administrator of Arrowhead Credit Union. "Most importantly, data is captured more accurately with Cardiff, while any indexing errors are automatically detected and corrected sooner. Our productivity has improved dramatically. We can now process twice the number of documents and have reduced reliance on third party market research firms."

"We're very pleased that Cardiff Intelligent Documents have enabled Arrowhead to deliver outstanding service and compelling value to members," said Mark Seamans, CEO of Cardiff. "In the fiercely competitive banking industry, customers demand fast, friendly attention and if they don't receive it, they'll take their business elsewhere. With accurate and rapid customer feedback and information from market research documents, Arrowhead's senior management can now effectively plan the credit union's business strategy, while its personnel can also react faster to member concerns and market trends."

The Cardiff Intelligent Document suite automates all aspects of paper, online and mobile based document-centric business processes. Cardiff delivers significant cost reduction, accelerated processes and an improved customer experience by taking formerly static documents and enabling them to 'process themselves' through the introduction of embedded intelligence.

For more information on Cardiff's Intelligent Documents solutions, please visit http://www.cardiff.com.