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Contact Us

Always Happy to Hear from You

Give us a ring or shoot us an email. We also offer live chat to both current and potential members.

TIN CAN telephone

Hours & Numbers

Call Center (800) 743-7228

warning icon We are experiencing high call volume. Please consider using chat, our mobile app, online banking, or an ATM. If you’re contacting us for the status of your stimulus check, please see our stimulus payments resource page.

Call Center Hours

Mon. - Fri. 8 am - 6 pm
Sat. 9 am - 2 pm

Chat Hours

Mon. - Fri. 7:30 am - 6:30 pm
Sat. 9 am - 2 pm

Holiday Schedule

24 Hour Automated Service

CU Hear (24 Hours) (800) 743-7228
Click here for User Guide

Arrowhead After Hours Card Support

Call (800) 743-7228, option 3

Mon. - Fri. 
6 pm - 10 pm
2 pm - 6 pm
10 am - 2 pm

Visa After Hours Card Support

To activate your debit card, report a lost or stolen card, or report fraud.

(888) 800-9986

Business Visa Credit Cards

(800) 554-8969
Visa Credit Card Travel Assistance-

(800) 847-2911
Visa Global Customer Assistance Services 

Allied Insurance
(CPI/ Force-Placed Insurance)

(800) 653-8812
Mon. - Fri. 7:00am - 8:00pm CST  

Shared Branching Customer Service

(866) 692-8669

Mailing Address

PO Box 4100
Rancho Cucamonga, CA 91729

Fax Numbers

General Fax (909) 383-7302
Lending Fax (909) 379-6911
(Payoff Requests/ Real Estate)


Email Us

For faster service about your account, please log in to Online Banking and click the envelope icon in the upper right corner to send a secure message. 

Need assistance logging into Online Banking? Try resetting your password, or if this is your first time enrolling, register now to receive a temporary password. 

Never send personal information via emails such as account number, PIN, or social security number, as this email is not secure.

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