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Welcome

Desert Communities Federal Credit Union

Your portal for information on the transition.

Hello Welcome
Desert Communities FCU
Welcome
Welcome
Welcome
What's New
FAQs
About Us

Welcome

Welcome to your new credit union. Meeting your financial needs not only means warm, neighborly service but also the reward of expanded products, services, technology, and state-of-the-art security.

What's New

credit card icon
Cards in an Instant
Get your ATM, debit or credit card on the spot, at any branch.
Wallet Icon
Mobile Wallet
Pay online and in stores, using Apple Pay®, Google PayTM, or Samsung Pay®.
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Fast ACH Transfers
Use the app or online banking to move money to other institutions.
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Mobile Deposit
Make deposits from your Apple® or AndroidTM device in the Arrowhead App.
Arrowhead App Icon
Mobile App
Easily view your balance, make transfers, send messages and more.*
Money Icon
Envelope-Free ATMs
Deposit cash and checks without using an envelope.
Car Icon
A New Drive-Up ATM in Needles
Using the ATM is about to get even easier.

*Available on Android and Apple devices. Data rates may apply.

FAQs

General

When can I use Arrowhead branches?
You can use any Arrowhead branch that is convenient for you. Find a branch

Did my years of membership carry over?
Yes, you will maintain your years of membership.     

How will this affect my 2019 tax forms?
Your 2019 tax form will come from Arrowhead, and will include dividends or loan information for your Desert Communities accounts.

Why merge with Arrowhead?    
The Desert Communities team considered several credit unions. After spending time with each, they felt Arrowhead’s service culture and organizational values were the best fit. We also provide members with a full-service call center, mobile banking app, mobile deposit, and much more.

Is the Desert Communities team still here?      
Yes. The branch team is here to serve you
.

 

About My Membership

When will I receive my Arrowhead account information?
Your new Arrowhead account information should have arrived by mail
mid-July. If you did not receive it, please contact us at (800) 743-7228.

Do I need to pay a membership fee?
No, you're automatically an Arrowhead member and do not need to pay a membership fee.

Will the merger affect membership eligibility?
No. Eligibility for both credit unions is now combined. Anyone who was eligible for
Desert Communities membership is now eligible for Arrowhead membership.

What happened to my Accidental Death and Dismemberment insurance?
If you had a current policy as a Desert Communities member, it automatically transferred to your Arrowhead membership.

Branches & ATMs

Will the branches stay open?
Yes, the branches will remain open
with the same operating hours.

Which ATMs can I use?
You can continue accessing any of the CO-OP Network ATMs.

When can I use Arrowhead branches?
You can use any Arrowhead branch that is convenient for you. Find a branch

ATM/Debit Cards

When will I receive my new Arrowhead card(s)?
Your card(s) was mailed mid-July. Please contact us at (800) 743-7228 if you have not yet received it.

When can I activate my card?
You can activate your card as soon as you receive it.

When will my Desert Communities cards deactivate?
Your
Desert Communities ATM and/or debit card(s) were deactivated on July 31 at 4:00pm PDT.  Your credit card(s) will deactivate on August 26 at 4:00pm PDT.

Do I need to update automatic payments?
If your automatic payment was made using your checking or savings account number, it automatically transferred over.

If it was made using your debit card, we recommend you pay in advance for August.

Once your card is activated, you can set up your automatic payments with your new information.

How do I setup a PIN?
When you receive your card, call (866) 212-4333 to activate it and select your PIN.

What ATMs can I use?
You can use all the same surcharge-free CO-OP ATMs you've always used, and any Arrowhead ATM.

Other ATMs outside of the CO-OP network, you can use, but may incur a fee.

What if my automatic payments occur on the first of the month?
If your automatic payment was made using your checking or savings account number, it automatically transferred over.

If it was made using your debit card, we recommend you pay in advance for August.

Once your card is activated, you can set up your automatic payments with your new information.

If you made your payments using Desert Communities Bill Pay, we recommend you set up your payments in advance or utilize another method for the month of August.

When can I enroll in Apply Pay®, Google PayTM, or Samsung Pay®?
Great news! You can start using the mobile wallet feature for your Arrowhead debit card on your Apple or Android device at anytime.

Credit Cards

Will my existing balance be at my current rate or my new Arrowhead rate?
If you chose to accept the Arrowhead Visa, your existing balance will remain at your current interest rate. Any future purchases or transfers will be at a variable rate, which was specified in your change in terms letter.

What if I chose not to convert to an Arrowhead Visa?      

You will be responsible for paying your Desert Communities Visa balance as agreed, but after 4:00pm PDT on August 26, 2019, no additional transactions will be permitted.

Your remaining card balance will continue to be managed under your existing terms.

When will my Desert Communities cards deactivate?
Your credit card will deactivate on August 26 at 4:00pm PDT.

Do I need to update automatic payments?
If your automatic payment is made using your Desert Communities credit card, we recommend you pay in advance for any payments scheduled late August to early September.

Once your Arrowhead Visa is activated, you can set up update/setup automatic payments with your new information.

What is the difference between the Arrowhead Visa and my current Visa?
If you have an Arrowhead Checking account, you can use your Visa as an overdraft source.

The Arrowhead Visa also offers no annual fee, no balance transfer fee, no cash advance fee, plus you'll get your FICO® score free, updated monthly on your statements.

Will my payment date change?
Your payment due date will be on the 25th of each month.

Can I use my Arrowhead Visa as overdraft from my checking? 
Yes, a great feature of the Arrowhead Visa is that you can use it as overdraft for your checking account.

Starting August 27, you can set this up in Online Banking or call us at (800) 743-7228.

How do I make my Desert Communities credit card payment after August 1, but before it becomes an Arrowhead Visa?
You can make your payment by calling us at (800) 743-7228 or by visiting any branch.

When will I receive my Arrowhead Visa?
All credit cards will be mailed mid-August. If you don’t receive yours by August 25, please call us at (800) 743-7228.

Online & Mobile Banking

Will I need a new username and password?
Yes, you will need to register for Online Banking, using the Register button on our homepage
or in the Arrowhead Mobile App, available in the App StoreSM or Google PlayTM.

Where do I login to Online Banking?   
You can login on our homepage or in the Arrowhead Mobile App, available in the App StoreSM or Google PlayTM.

How do I get the Mobile Banking app?
The Mobile Banking app is available for Apple devices in the App StoreSM and for Android devices in Google Play™.

How do I enroll in eStatements?
You will be able to sign up for eStatements in Online Banking at the time that you set up your username and password.

Where can I see my transaction history?
Your past transactions and statements from Desert Communities will not be available in Online Banking. If you need help obtaining these, please give us a call at (800) 743-7228.

Will my alerts convert?
No, we have many alerts you can choose from, you can set them up in Online Banking.

Will I be able to set up text alerts?
At this time, Arrowhead does not offer text alerts. If you’d like to receive email alerts, you can set them up in Online Banking.

Checking

Did my direct deposit automatically transfer over?
Yes, your direct deposit transferred over to your Arrowhead account. Any deposits you receive on or after August 1 will be deposited into your account the same day.       

Will I receive new checks? If so, when?
Yes, you should have received 8 starter checks with your member information mid-July. If you did not receive your member information packet, please contact us at (800) 743-7228. If you think you’ll need more, please call us at (800) 743-7228.

Do my Desert Communities checks still work?
We recommend you use your Arrowhead checks. Once you start using your Arrowhead checks, you'll be able to see images of your cleared checks within online and mobile banking.

Is there a monthly fee for the Arrowhead Checking account?
Arrowhead Checking is free with eStatements. Enroll in eStatements by August 31 to waive the $5 monthly fee.

Did my routing number change?
Yes, your new routing number is 322282603.

How do I find my Arrowhead Checking account number?
It was included with your new member information which was sent mid-July. You can also access your checking account number when you sign up for Online Banking.

What if I want a dividend-earning checking account?
Call us at (800) 743-7228 and we can convert your Arrowhead Checking into a
Dividend Checking.

Does my checking overdraft from my savings?

Yes, all Arrowhead checking accounts are automatically set up to overdraft from your savings account*. If you would not like your accounts set up this way, please give us a call at (800) 743-7228.

*Applicable fees may occur.

Will my outstanding Desert Communities checks still clear my account?
Yes, outstanding checks will withdraw from the available funds in your account. We recommend you use your Arrowhead checks after August 1.

Once you start using your Arrowhead checks, you'll be able to see images of your cleared checks within Online and Mobile Banking.

Savings

Is a savings account required?
No, if you had an existing savings at Desert Communities, it transferred over to Arrowhead. If you wish to close it, please let us know by calling us at (800) 743-7228.

Can I have direct deposit go to my Arrowhead Savings?
Yes, you can have funds direct deposited into your Arrowhead Savings account.

What are your savings rates?
View our current savings rates here.

What is the minimum account balance requirement?
$5 is required to maintain your Arrowhead Savings account. Maintaining $300+ average balance or a $25 recurring monthly deposit can waive the $3 monthly fee.

Did recurring transfers between my Desert Communities accounts carry over to my Arrowhead accounts?
It depends. If you set up the transfer initially in branch or over the phone, it carried over.

If you set it up in Online Banking, you will need to set it up again in Arrowhead Online Banking.

How do I waive the monthly maintenance fee on my Arrowhead Savings?
With an average balance of $300+ or a $25 or more recurring monthly deposit. See our Fee Schedule for more information.

Please note we will waive the monthly maintenance fee of $3 until January 30. For members age 60 and up, we will automatically waive this monthly fee.

Loans

Did my due date stay the same?
Yes, your due date remained the same, but your payment amount may be different. Please see communications you received in the mail mid-July for more information.

Is my interest rate on my loan the same?
Yes, your interest rate is the same on your loans.

Is my loan term the same?
Yes, your loan term remains the same.

How do I open a new loan?
You can call us at (800) 743-7228, visit a branch, or apply online.

Will my automatic payment carry over?
Any automatic payments from Desert Communities transferred over, but if you have any payments set up coming from other institutions or
Desert Communities Bill Pay, they would not have transferred over and you'll need to set them up again.

How do I make my loan payment to Arrowhead?
In a branch, in Online Banking, or call us at (800) 743-7228.

Will I get loan coupons?
No, we do not provide loan coupons. Payment information will be provided in your statements. If you need help setting up payments, give us a call at (800) 743-7228.

Will I receive updated DMV registration for my auto loan?
Yes, you will receive a new registration card from the DMV showing Arrowhead Credit Union as your lien holder. This happens automatically, you won’t need to do anything differently.

IRAs/Certificates

Did my maturity date and dividend rate change?
No, they both remain the same.                   

How will this affect my 2019 tax forms?
Your 2019 tax forms will come from Arrowhead, and will include information from your
Desert Communities accounts.

Still Have Questions?

Submit a FAQ

For questions about your Desert Communities membership, please call (800) 743-7228.

About Us

We formed to serve the needs of San Bernardino County employees. Over six decades we’ve grown to 150,000 members. More importantly, we've built a reputation of our service and support of the community. 

LEARN MORE

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