CU Hear User Guide

(909) 881-1627 or (866) 212-4333

Begin by selecting your access option:
Press 1 for Activate your new ATM or VISA Debit card
Press 2 to Report a lost or stolen card or to report Fraud
Press 3 to Complete mobile wallet registration
Press 4 to Connect to CU Hear

To access your information, you will need your Account Number and PIN. The system will prompt you to enter an Account ID or Loan ID. For a list of the Account IDs select #1 from the Main Menu. For a list of the Loan IDs select #2 from the Main Menu.

Main Menu	(3) Balance Inquiry
Press: 1. Account ID List 2. Loan ID List 3. Balance Inquires 4. History Inquiries 5. Withdrawals 6. Transfers 7. Checking Information 8. Loan Information 9. Additional Options * To go back to the Previous Menu	Press: 1. Savings Balance (Enter Savings ID followed by the # sign) 2. Checking Balance (Enter Checking ID followed by the # sign) 3. Share Balance (Enter Share ID followed by the # sign) 4. Loan Balance (Enter Loan ID followed by the # sign) 5. Account ID List 6. Loan ID List * To go back to the Previous Menu
(4) History	Recent Transactions
Press: 1. Last Deposit (Enter your Share ID followed by the # sign) 2. Last Payroll Deposit (Enter your Share ID followed by the # sign) 3. Share History (Enter your Share ID followed by the # sign) 4. Loan History (Enter your Loan ID followed by the # sign) 5. Deposit History (Enter your Share ID followed by the # sign) 6. Recent Transaction Activity * To go back to the Previous Menu	Press: 1. Checking (Enter your Checking ID followed by the # sign) 2. ATM (Enter your Share ID followed by the # sign) 3. ACH (Enter your Share ID followed by the # sign) 4. Payroll (Enter your Share ID followed by the # sign) 5. Loan Payment (Enter your Loan ID followed by the # sign) 6. Debit Card (Enter your Share ID followed by the # sign) 7. Shared Branch (Enter your Share ID followed by the # sign) 8. Point of Sale (Enter your Share ID followed by the # sign) * To go to the Previous Menu
(5) Withdrawals	(6) Transfers
Press: 1. Savings (Enter the withdrawal amount followed by the # sign) 2. Checking (Enter the withdrawal amount followed by the # sign) 3. Share (Enter your Share ID followed by the # sign) 4. Loan Advance (Enter your Loan ID followed by the # sign) * To go back to the Previous Menu	Press: 1. Savings to Checking (Enter Checking ID to transfer to, then #) 2. Checking to Savings (Enter Share ID to transfer to, then #) 3. Share to Share (Enter Share ID to transfer from, then #) 4. Loan to Savings (Enter Loan ID to transfer from, then #) 5. Loan to Checking (Enter Loan ID to transfer from, then #) 6. Loan to Share (Enter Loan ID to transfer from, then #) 7. Savings to Loan (Enter Loan ID to transfer to, then #) 8. Checking to Loan (Enter Loan ID to transfer to, then #) 9. Share to Loan (Enter Share ID to transfer to, then #) * To go back to the Previous Menu
(7) Checking	(8) Loans
Press: 1. Checking Balance (Enter your Checking ID followed by the # sign) 2. Check Number Inquiry (Enter your Checking ID followed by the # sign) 3. Check History (Enter your Checking ID followed by the # sign) 4. Check Copy Request (Enter your Checking ID followed by the # sign) 5. Check Stop Payment (Enter your Checking ID followed by the # sign) 6. Reorder Check 7. Check Number Range (Enter the LOW check number followed by the # sign then enter the HIGH check number followed by the # sign) * To go back to the Previous Menu	Press: 1. Balance (Enter your Loan ID followed by the # sign) 2. Loan ID List 3. Loan Payment Inquiry (Enter your Loan ID followed by the # sign) 4. Loan Payment History (Enter your Loan ID followed by the # sign) 5. Loan Payoff Amount (Enter your Loan ID followed by the # sign) 6. Loan Advance Totals (Enter your Loan ID followed by the # sign) * To go back to the Previous Menu
(9) Additional Options
Press: 1. Year to Date Information 1. I.R.A. Contributions 2. Dividends 3. Interest 2. Change Preferences 1. Change Access Code 2. Change Language 3. Access Another Credit Union Account * To go back to the Previous Menu

CU Hear User Guide

CU Hear User Guide

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