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Arrowhead Credit Union CU Hear User Guide

CU Hear User Guide

(909) 881-1627 or (866) 212-4333

Begin by selecting your access option:
Press 1 for Activate your new ATM or VISA Debit card
Press 2 to Report a lost or stolen card or to report Fraud
Press 3 to Complete mobile wallet registration
Press 4 to Connect to CU Hear

To access your information, you will need your Account Number and PIN. The system will prompt you to enter an Account ID or Loan ID. For a list of the Account IDs select #1 from the Main Menu. For a list of the Loan IDs select #2 from the Main Menu.

Main Menu (3) Balance Inquiry

Press:
1. Account ID List
2. Loan ID List
3. Balance Inquires
4. History Inquiries
5. Withdrawals
6. Transfers
7. Checking Information
8. Loan Information
9. Additional Options
* To go back to the Previous Menu

Press:
1. Savings Balance
(Enter Savings ID followed by the # sign)
2. Checking Balance
(Enter Checking ID followed by the # sign)
3. Share Balance
(Enter Share ID followed by the # sign)
4. Loan Balance
(Enter Loan ID followed by the # sign)
5. Account ID List
6. Loan ID List
* To go back to the Previous Menu

(4) History Recent Transactions

Press:
1. Last Deposit
(Enter your Share ID followed by the # sign)

2. Last Payroll Deposit
(Enter your Share ID followed by the # sign)

3. Share History
(Enter your Share ID followed by the # sign)

4. Loan History
(Enter your Loan ID followed by the # sign)
5. Deposit History
(Enter your Share ID followed by the # sign)
6. Recent Transaction Activity
* To go back to the Previous Menu

Press:
1. Checking
(Enter your Checking ID followed by the # sign)
2. ATM
(Enter your Share ID followed by the # sign)
3. ACH
(Enter your Share ID followed by the # sign)
4. Payroll
(Enter your Share ID followed by the # sign)
5. Loan Payment
(Enter your Loan ID followed by the # sign)
6. Debit Card
(Enter your Share ID followed by the # sign)
7. Shared Branch
(Enter your Share ID followed by the # sign)
8. Point of Sale
(Enter your Share ID followed by the # sign)
* To go to the Previous Menu
(5) Withdrawals (6) Transfers

Press:
1. Savings
(Enter the withdrawal amount followed by the # sign)
2. Checking
(Enter the withdrawal amount followed by the # sign)
3. Share
(Enter your Share ID followed by the # sign)
4. Loan Advance
(Enter your Loan ID followed by the # sign)
* To go back to the Previous Menu

Press:
1. Savings to Checking

(Enter Checking ID to transfer to, then #)
2. Checking to Savings
(Enter Share ID to transfer to, then #)
3. Share to Share
(Enter Share ID to transfer from, then #)
4. Loan to Savings
(Enter Loan ID to transfer from, then #)
5. Loan to Checking
(Enter Loan ID to transfer from, then #)
6. Loan to Share
(Enter Loan ID to transfer from, then #)
7. Savings to Loan
(Enter Loan ID to transfer to, then #)
8. Checking to Loan
(Enter Loan ID to transfer to, then #)
9. Share to Loan
(Enter Share ID to transfer to, then #)
* To go back to the Previous Menu

(7) Checking (8) Loans
Press:
1. Checking Balance
(Enter your Checking ID followed by the # sign)

2. Check Number Inquiry
(Enter your Checking ID followed by the # sign)
3. Check History
(Enter your Checking ID followed by the # sign)
4. Check Copy Request
(Enter your Checking ID followed by the # sign)
5. Check Stop Payment
(Enter your Checking ID followed by the # sign)
6. Reorder Check
7. Check Number Range
(Enter the LOW check number followed by the # sign then enter the HIGH check number followed by the # sign)
* To go back to the Previous Menu

Press:
1. Balance
(Enter your Loan ID followed by the # sign)
2. Loan ID List

3. Loan Payment Inquiry
(Enter your Loan ID followed by the # sign)
4. Loan Payment History
(Enter your Loan ID followed by the # sign)
5. Loan Payoff Amount
(Enter your Loan ID followed by the # sign)
6. Loan Advance Totals
(Enter your Loan ID followed by the # sign)
* To go back to the Previous Menu

(9) Additional Options
Press:
1. Year to Date Information

   1. I.R.A. Contributions
   2. Dividends
   3. Interest

2. Change Preferences
   1. Change Access Code
   2. Change Language

3. Access Another Credit Union Account
* To go back to the Previous Menu

 

 

 

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