To avoid becoming a victim of fraud, do not provide personal information, account numbers, banking or credit card numbers, PINs or log-on IDs through email links, social media, or by any unsecured means. If you receive a call or text message stating that it is from Arrowhead Credit Union requesting information, validate it's us by calling (800) 743-7228.
More ways to guard your information
- Create PINs and passwords that do not readily use identifiable information like names, birthdays or phone numbers.
- Get more information and ways to safeguard your passwords here.
- Request eStatements from creditors, and pay bills through secure Online Bill Pay.
- Shred sensitive materials, including old receipts, statements, and credit card offers.
- Drop off any outgoing mail containing financial information or checks in a secured mailbox or inside the post office.
- Be wary of disclosing your Social Security number, birthdate, or driver’s license number over the phone, or via email or text.
- Limit the personal information you provide or display on Social Media.
We make it a top priority to keep your account safe by using a top-notch security system. Nevertheless, new scams are happening every day. Keep your information safe by staying informed.
Fraud Text Alerts
Receive a fraud text alert when a transaction on your Arrowhead Visa® debit and/or credit card is suspected to be fraudulent. Simply reply back by text to verify the transaction.
Instantly Get a New Debit Card
If you are ever concerned that your debit card has been compromised, you can always stop into any Arrowhead Branch and we will print you a new card on the spot.
QR Code Scams
Recently, there has been an uptick in fraud by tampering with QR codes. Fraudsters are finding ways to manipulate both digital and printed QR codes in order to redirect users to a malicious site intending to steal information, login credentials, location information and more.
Are QR codes still ok to scan?
QR codes are a great way to easily access sites and apps that you’d like to get to quickly. It’s still perfectly ok to scan a code when you see one. The best way to protect yourself is by implementing a few security measures.
Tips for Avoiding QR Code Fraud:
- Once you scan a QR code, check the URL to make sure you're at the right website. A malicious URL may be similar, but with typos or a misplaced letter.
- Be careful when entering login, personal, or financial information on a site you visit from a QR code.
- If scanning a printed QR code, check that the printed copy has not been tampered with, such as with a sticker placed on top of the original code.
- Use your phone's app store for safer app downloads, rather than from a QR code.
- To avoid downloading malware to your device, do not download a QR code scanner app. Most phones have a built-in scanner through the camera app.
- Avoid making payments through a site navigated from a QR code.
Digital Banking Security
Digital banking utilizes state-of-the-art security including multi-factor authentication where you can receive a verification code via email, text, or voice message to ensure that access to your account is authorized. It is also a best practice to enable face/touch ID when logging into our mobile app, as well as to enable text, app, or email alerts to stay informed of activity that occurs on your Arrowhead account(s).
Telephone and Text Message Scams
Fraudsters may attempt to impersonate the credit union or other financial institutions by requesting information via telephone or text message. Be cautious of giving out any personal information to an unsolicited phone call. If you feel a call or text message stating to be from Arrowhead Credit Union is suspicious, call us at (800) 743-7228 to validate it's us.
Email and Phishing Scams
It is common for scammers to try and trick people into providing personal information such as usernames, passwords, and other sensitive information. These are often fraudulent emails, text messages, or phone calls intended to look like they were sent from a trusted source. If you receive communication claiming to be from Arrowhead Credit Union, be sure you know it’s from us. If you feel anything is questionable, we encourage you to call us directly at (800) 743-7228 to confirm before clicking or providing any account information.
Check out some practical tips from the FTC to help you identify and avoid phishing attempts and recommendations for what to do if you find yourself the victim of a phishing scam.
The most successful scams are those that tie into a person's emotions. Fraudsters attempt to gain your trust through social media channels and dating sites while sharing stories of financial hardship. The fraudster then requests their victims to pay them through money wiring, prepaid reload cards, or request access to bank accounts, credit cards, or national identification numbers to help with the supposed financial hardship. Be wary of online relationships, and if you believe you are a victim of such a scam, immediately pause all communication.