Your portal for information about the transition.
Meeting your financial needs not only means warm, neighborly service but also the reward of expanded products, services, technology, and state-of-the-art security.
To deliver the level of service you deserve, Bourns Employees Federal Credit Union (BEFCU) is merging with a credit union that has a reputation for service and community support as well as resources to bring you more benefits—Arrowhead Credit Union.
Why merge with Arrowhead?
The BEFCU Board and team considered several credit unions. After spending time with each, they felt Arrowhead Credit Union’s service culture and organizational values were the best fit. Merging will provide members with a highly competitive lineup of products and services, including financial planning assistance through a third-party partner, Saturday call center hours, and instant-issue debit and credit cards. In addition, they have 19 branches (15 of which serve the Inland Empire) and over 500 team members (which the BEFCU staff will become part of) who specialize in providing you with world-class service.
How will this affect the Bourns team?
The BEFCU branch team will continue to serve you throughout the merger and after. In fact, the BEFCU team will become part of the Arrowhead team.
When will my account(s) convert to Arrowhead Credit Union?
It will take several months to merge all of our systems. In the meantime, you can use BEFCU as usual. The most up-to-date information will be available on this website, and you will receive updates about the process via mail and email.
Can I keep using my Bourns account(s)?
Yes, you'll continue to use your BEFCU accounts until they're converted to Arrowhead accounts, which will be several months from now. We’ll communicate a firm timeline in advance and as soon as it is available.
Will this impact how I access my account(s)?
There won’t be any changes to how you access your account(s) until early next year. Additional information will be sent to you before any changes to your account(s) occur, and you can visit this page for frequent updates about the merger.
Will the merger affect membership eligibility?
There will be no effect on membership eligibility. The combined credit unions will continue to serve all groups and areas under each credit union’s existing charter.
Do I need to pay a membership fee?
No, you'll automatically become an Arrowhead member and will not need to pay a membership fee.
Will my years of membership carry over?
Yes, you will maintain your years of membership.
When will I receive my Arrowhead account information?
The process will take several months. Please make sure BEFCU has your current mailing address, email, and phone number so you receive your new account information when it becomes available.
Which ATMs can I use?
You can continue accessing CO-OP's surcharge-free ATMs, which include all Arrowhead ATMs.
When can I use Arrowhead branches?
You will be able to use Arrowhead branches once your accounts are converted. In the meantime, you can use BEFCU as usual. The most up-to-date information regarding your account conversion will be available on this website.
We formed in 1949 to serve the needs of San Bernardino County employees. Over seven decades, we’ve grown to more than 200,000 members. Today, we continue to evolve with our members' needs and maintain a strong reputation for service and support in the community.
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