To avoid becoming a victim of fraud, do not provide personal information, account numbers, banking or credit card numbers, PINs or log-on IDs through email links, text messages, or pop-up windows. If you receive a call or text message stating that it is from Arrowhead Credit Union requesting this information, please do not respond and notify your nearest branch or contact us by phone at (800) 743-7228.
More ways to guard your information
- Create PINs and passwords that do not readily use identifiable information like names, birthdays or phone numbers.
- Request eStatements from creditors, and pay bills through secure Online Bill Pay.
- Shred sensitive materials, including old receipts, statements, and credit card offers.
- Drop off any outgoing mail containing financial information or checks in a secured mailbox or inside the post office.
- Be wary of disclosing your Social Security number, birthdate, or driver’s license number over the phone, or via email or text.
We make it a top-priority to keep your account safe by using a top-notch security system. Nevertheless, new scams are happening everyday. Keep your information safe by staying informed.
Instantly Get a New Debit Card
If you are ever concerned that your debit card has been compromised, you can always stop into any Arrowhead Branch and we will print you a new card on the spot, at no charge.
Online Banking Security Questions
Great news! We're making your online banking experience even more secure. From time to time, you may notice a security question may be asked when performing certain transactions. This is just to add an extra layer of security and is for your protection. If you have any questions, please give us a call at (800) 743-7228.
Telephone and Text Message Scams
Fraudsters may attempt to impersonate the credit union or other financial institutions by requesting information via telephone or text message. Arrowhead will never communicate with you via text message. Be cautious of giving out any personal information to an unsolicited phone call.
A recent text example: "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) 574-2992". Other numbers in this recent scam include: (786) 300-2335 and (971) 208-9946.
Email and Phishing Scams
It is a common scam to attempt to collect personal information such as usernames, passwords and more via email or other online avenues. Be sure when you open an email, you are sure it is coming from Arrowhead Credit Union. Never open an email or click on a link from someone you don't know.
If you feel you've been a victim of fraud, it is important to contact us immediately at (800) 743-7228.
If it is after hours, and you're worried you may have fraud on your Visa® Debit card, call (888) 800-9986.
Tips to Prevent Fraud
- Never open an email, an attachment, or click on a link from an unknown sender.
- Do not use obvious information for PINs or passwords.
- Continually monitor your account using Online Banking or our Mobile App.
- Shred sensitive documents with financial information such as bills, statements, and receipts.
- Enroll in eStatements in Online Banking and use Online Bill Pay.
- Be cautious of giving personal information such as social security number, driver's license number, account number, and birth date when requested by email, phone or text message.
- Review your credit report at least once a year to ensure fraudulent accounts haven't been opened using your information.