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Fraud Prevention
ID Protection
Fraud Updates
Report Fraud
Online Safety

ID Protection

To avoid becoming a victim of fraud, do not provide personal information, account numbers, banking or credit card numbers, PINs or log-on IDs through email links, text messages, or pop-up windows. If you receive a call or text message stating that it is from Arrowhead Credit Union requesting this information, please do not respond and notify your nearest branch or contact us by phone at (800) 743-7228.

More ways to guard your information

  • Create PINs and passwords that do not readily use identifiable information like names, birthdays or phone numbers.
  • Request eStatements from creditors, and pay bills through secure Online Bill Pay.
  • Shred sensitive materials, including old receipts, statements, and credit card offers.
  • Drop off any outgoing mail containing financial information or checks in a secured mailbox or inside the post office.
  • Be wary of disclosing your Social Security number, birthdate, or driver’s license number over the phone, or via email or text.

Fraud Updates

We make it a top-priority to keep your account safe by using a top-notch security system. Nevertheless, new scams are happening everyday. Keep your information safe by staying informed.

Instantly Get a New Debit Card

If you are ever concerned that your debit card has been compromised, you can always stop into any Arrowhead Branch and we will print you a new card on the spot, at no charge.

Online Banking Security Questions

Great news! We're making your online banking experience even more secure. From time to time, you may notice a security question may be asked when performing certain transactions.  This is just to add an extra layer of security and is for your protection. If you have any questions, please give us a call at (800) 743-7228.

Telephone and Text Message Scams

Fraudsters may attempt to impersonate the credit union or other financial institutions by requesting information via telephone or text message. Arrowhead will never communicate with you via text message. Be cautious of giving out any personal information to an unsolicited phone call.

A recent text example: "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) 574-2992". Other numbers in this recent scam include: (786) 300-2335 and (971) 208-9946.

Email and Phishing Scams

It is a common scam to attempt to collect personal information such as usernames, passwords and more via email or other online avernues.  Be sure when you open an email, you are sure it is comming from Arrowhead Credit Union.  Never open an email or click on a link from someone you don't know.

Report Fraud

If you feel you've been a victim of fraud, it is important to contact us immediately at (800) 743-7228.

If it is after hours, and you're worried you may have fraud on your Visa® Debit card, call (888) 800-9986.

Tips to Prevent Fraud

  • Never open an email, an attachment, or click on a link from an unknown sender.
  • Do not use obvious information for PINs or passwords.
  • Continually monitor your account using Online Banking or our Mobile App.
  • Shred sensitive documents with financial information such as bills, statements, and receipts.
  • Enroll in eStatements in Online Banking and use Online Bill Pay.
  • Be cautious of giving personal information such as social security number, driver's license number, account number, and birth date when requested by email, phone or text message.
  • Review your credit report at least once a year to ensure fraudulent accounts haven't been opened using your information.

Online Safety

  • Have up-to-date anti-virus software installed on your computer-without it, hackers may be able to capture your keystrokes, which could include your Online Banking account number and password.
  • Pay for online purchases with a credit card and never conduct financial transactions on a website or in an app you are unfamiliar with.
  • Beware of downloads from unfamiliar websites or emails. Programs that offer music, videos, pictures, games, etc. may also be installing a virus on your computer.
  • Frequently look at the URL of the website you are on to make sure it is the domain of the company you are visiting.

Username Safety Tips

  • Do not use easy-to-guess information such as any part of you name, date of birth, telephone number, address, and so on.
  • Do not use the same Username as your Online Banking Password.
  • Where possible, use a combination of letters and numbers in your Username. Those types of Usernames are harder to guess. A good rule is not to use any word found in a dictionary. Also, do not use repeated or easily guessed numeric values (e.g., 1111 or 1234).
  • Do not write down your Username.
  • Do not include your Username in any file, including a word-processing document, web page or an email message. (If anyone else reveals a Username to you, delete the information promptly.)
  • Change your Username regularly.
  • Do not leave your computer unattended after you log into Online Banking, and be sure to log out when you're finished.

Password Safety Tips

  • Do not use easy-to-guess information such as your name, date of birth, telephone number, address, and so on.
  • Where possible, use a combination of letters and numbers in your Password. Those types of Passwords are harder to guess. A good rule is not to use any word found in a dictionary. Also, do not use repeated or easily guessed numeric values (e.g., 1111 or 1234).
  • Do not write your Password down.
  • Do not include your Password in any file, including a word-processing document, web page or an electronic mail message. (If anyone else reveals a password to you, delete the information promptly.)
  • Avoid using the same Password on different systems. If an unauthorized user gets your Password, they could gain access to every system on which you're using that Password.
  • Change your Password regularly.
  • Do not leave your computer unattended after you log in to Online Banking, and be sure to log out when you're finished.

 

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